Product description

The digital repair service of the future, today only: that’s WUNDERFiX.

With the Remote Repair Service from WUNDERFiX, we offer a new, modern customer support solution that makes life easier for everyone involved in the event of a warranty claim: cyclists who want to get back in the saddle quickly; bike shippers who want to avoid inefficient after-sales processes; specialist workshops who want to take care of the essentials with minimal bureaucracy.

With detailed diagnostics via video call, our own trained remote bike mechanics, integrated spare parts procurement, detailed ticketing and personal contacts, WUNDERFiX brings customer support into the 21st century – efficiently, simply and sustainably. The basis for this is a software solution developed in-house. End users can access it via an app (iOS/Android) or web version for the browser. Customer support teams receive their own backend and insights via email reports.